Bad service from Makro

I bought a Phillips steam iron at Makro SA for R1200, in less than a year it stopped working. I took it to their Centurion store where I bought and was told they will take it for assessment and let me know if they will repair or replace. They told me that they will give me feedback but it takes 6 weeks for that process. I was shocked because I bought what I thought was a reliable appliance at a reputable store and was told to wait for 6 weeks without an iron. The date was the 28th of August when I took it in, Makro sent me a message on the 8 September with a reference number that confirms that the iron has been received at their assessment centre.

I still have not heard from Makro and still do not have my iron to date. I had to incur costs and buy another iron as it is an essential in my house.