Bad service from Makro

Item: Makro
Rating: 1
Author: Iqbal K

I bought a LG TV from Makro Cape Gate 2 years. Last weekend the wifi stopped working on the TV. I took the TV into the Cape Gate store, spent almost 2 hours to get in booked in. I received an SMS from Makro, stating the TV is ready for collection. I cancelled a few meetings, rushed to Makro Cape Gate to collect, on to be horrified that the TV wasn't at the store !!! The staff attributed this to a "glitch" in their system. Not ON Makro. I have to now wait for them to find my TV, then drive another 90 minutes (to and fro) to collect again :(

Helpful (0)

Replies (1)

Makro's replyOfficial

23 Nov 2020, 16:20

Good day Iqbal,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply23 Nov 2020, 16:20

Official