Bad service from makro

Item: Makro
Rating: 1
Author: Thato P

I have ordered stationery on makro online as I saw they have special that beats most retailers. I then chose a delivery option which was R50 and paid it. To my surprise after confirming my order they say my order is split into collection at store and delivery I then argued that kept calling until they sorted it and delivered the collection 1 meaning they will deliver twice. Again makro does it again this time worse. They do delivered some things only for me to open and find it's a box full of doritos not my child's stationery that I ordered and paid for. Now I am sitting with box of doritos I don't know what to do again I waste my money keep calling for help. I need assistance so that my stationery is delivered please. The mixed up is winderboom makro in Pretoria I don't understand how this happened

Helpful (0)

Replies (1)

Thato P's updateReviewer Update

22 Dec 2023, 12:21

I. Soo exhausted unfortunately I can't just give up because I sent a lot of money on my order. I just need ro gwt my order back. I can't blv the service of wonderboom makro. On the other hand when I ask to speak to a supervisor on makro online still consultants refuse or either the manager refuse coz they put me on hold forever until I give up. The wrong order had been collected but what about mine. All I hear is I will send a message to the store and ask. Then I have to call again. The money I spent on the issue is more and my time. It's really unfair

Thato P's update22 Dec 2023, 12:21

Reviewer Update