Bad service from Makro

Yesterday I ordered online 2 x Bamboo earth spice racks from Makro. The order went through fine and the money for the items was deducted immediately from my account. I then received an sms giving me the tracking number and that the order was fine and that I would be notified when it was ready for collection. A bit later in the day I received a phone call from Makro to say that they couldn’t complete my order as they only had 1 spice rack. I told them that they could cancel the order and I would look elsewhere as I needed them to be the same. I was then told that I would have to wait 10 working days for my refund. I find this totally unacceptable. When ordering online from other companies, at the checkout point I am told if there is a problem with my order and if necessary the order can be cancelled at that point, before the monies are paid. Makro is very quick to accept my money and then tell me to wait 2 weeks for a refund. I asked to speak to the manager, who after waiting for 5 minutes on the phone, was told he/she was “unavailable”. I am still waiting for the return call. So much for customer service. I then rang Makro this morning and spoke to a customer consultant, she then put me on hold and was so long that my call cut off. If this is the service that Makro offers then I will not bother to shop online with them anymore. I have to wait now for Makro to refund me so that I can buy elsewhere. Maybe Makro needs the interest on my small amount of R298 to help stay open.