JD
Janet D
1 reviews | Active since Mar 2017
21 May 2019, 08:35
Bad Service for closing Makro Credit Card Account
Good day Hello Peter
Most recently I've app**** for a Makro Credit Card. Within 2 weeks I requested a settlement amount and settled the whole of the amount and requested that the account be closed. Last week Friday I received a statement indicating that I owe them R72.11. This is unacceptable as this account should have been closed two week ago. I did send them an email to ********** without any success. Would you kindly assist with this query, as I need this account to be closed urgently. The account number is ********** ********** 39250. Thank you
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
21 May 2019, 08:42Good day Janet,
Thank you for reaching out to us
Kindly note that in order for you to cancel an RCS account you will have to personally call RCS customer service center on ***.
If you need further assistance please let us know.
Kind Regards
Makro Hellopeter Team
Thank you for reaching out to us
Kindly note that in order for you to cancel an RCS account you will have to personally call RCS customer service center on ***.
If you need further assistance please let us know.
Kind Regards
Makro Hellopeter Team
Makro's reply21 May 2019, 08:42
Official
Good day Janet,
Thank you for reaching out to us
Kindly note that in order for you to cancel an RCS account you will have to personally call RCS customer service center on ***.
If you need further assistance please let us know.
Kind Regards
Makro Hellopeter Team
Thank you for reaching out to us
Kindly note that in order for you to cancel an RCS account you will have to personally call RCS customer service center on ***.
If you need further assistance please let us know.
Kind Regards
Makro Hellopeter Team
JD
Janet D's updateReviewer Update
21 May 2019, 08:57Thank you Hallopeter Team for your prompt responds, it is highly appreciated.
I will contact the RCS Customer Service Centre to see if I will get any responds.
Will keep you updated.
Kind regards
Janet
I will contact the RCS Customer Service Centre to see if I will get any responds.
Will keep you updated.
Kind regards
Janet
JD
Janet D's update21 May 2019, 08:57
Reviewer Update
Thank you Hallopeter Team for your prompt responds, it is highly appreciated.
I will contact the RCS Customer Service Centre to see if I will get any responds.
Will keep you updated.
Kind regards
Janet
I will contact the RCS Customer Service Centre to see if I will get any responds.
Will keep you updated.
Kind regards
Janet
JD
Janet D's updateReviewer Update
21 May 2019, 09:11Hi Hellopeter Team
I did contact RCS Customer Services Centre, they did request for the amount to be reversed and the account to be closed, they will forward me a settlement and closing of account letter after 10 June. I'll await responds from them.
Thank you for your assistance, it is highly appreciated.
Kind regards
Janet
I did contact RCS Customer Services Centre, they did request for the amount to be reversed and the account to be closed, they will forward me a settlement and closing of account letter after 10 June. I'll await responds from them.
Thank you for your assistance, it is highly appreciated.
Kind regards
Janet
JD
Janet D's update21 May 2019, 09:11
Reviewer Update
Hi Hellopeter Team
I did contact RCS Customer Services Centre, they did request for the amount to be reversed and the account to be closed, they will forward me a settlement and closing of account letter after 10 June. I'll await responds from them.
Thank you for your assistance, it is highly appreciated.
Kind regards
Janet
I did contact RCS Customer Services Centre, they did request for the amount to be reversed and the account to be closed, they will forward me a settlement and closing of account letter after 10 June. I'll await responds from them.
Thank you for your assistance, it is highly appreciated.
Kind regards
Janet