Bad service

Dear Makro

I am writing to formally lodge a complaint regarding an order I placed on 10th December 2024. As of today, I have not received the order, nor have I been provided with an update on its status.

I have repeatedly contacted your call center for assistance, but each time I am passed from one agent to another without a resolution. This lack of communication and failure to fulfill my order is highly frustrating and unacceptable.

I kindly request the following: 1. A clear and immediate update on the status of my order. 2. An explanation for the delay. 3. Confirmation of the expected delivery date.

If my concerns are not addressed promptly, I will be left with no choice but to escalate this matter further.

I look forward to your swift response and resolution to this issue.