Bad service

I bought a Lenovo Yoga Laptop at Makro Polokwane in February this year. In September the keyboard was malfunctioning. I took it back to the store for repairs since it was still under warranty. I am using the laptop for my business. I told the lady at Makro Returns that it was urgent since I don't have any Computer to use. I was assured that it will be back after 3 weeks. After 3 weeks I went to the store to enquire I was told that they will call me. I went back after a week and I was told the same thing. Las Thursday I went to the store and the guy pretended as if he was calling the supplier Lenovo and he was not talking to them. He came back and tell me that they were still busy fixing it. Yesterday I called the National call center and they informed me that they are still busy with repairs. This morning I called national call center they informed me that they can't see it on the system and they referred me to the store. I called the store and the lady by the name of Caroline informed me that she is waiting for quotation from the supplier. I ask her what is the quotation for. She said the supplier want to be make a quote for things not covered by warranty.

I am really tired of being sent from pillar to post about something that I paid money for. Everytime I make follow up using my own petrol and airtime. I have never received a call from Makro. I am at a point where I want my money so I can go and buy myself a computer because my business is suffering. I am also considering instituting legal action against Makro for loss of income for 6 weeks that I did not have my laptop. My email address : ***. Number :+***