Bad Service

Bought a faulty Defy fridge on the 01 May 2022 and returned it a month and 1 day later due to working from a different province and couldn't ask anyone to return it on my behalf within the 14 days return period. I to Makro with the fridge to query my purchase, a Manager named Kobus at Makro Woodmead advised me of their return policy and the large appliances policies without a will to listen and even try to assist. He referred me to a consultant named Nini who is supposed to facilitate the call logging process as the first step to getting my refund so as to get a replace from the store. I was told I'll get a call on Monday morning but no one has bordered to call me.