NN
Nomusa N
1 reviews | Active since May 2017
29 May 2020, 15:19
Bad service
I bought 3 traveling bags from Makro beginning or mid but this month May 2020. They sent communications that delivery was on its way. When their driver got to wherever he was he sends me a message to say he was by the gate I should open pity couldn't see that message then after 20 minutes I call him he says he's coming back.
Upon arrival to the wrong location again he sends please call me? I still can't believe I received such a treatment from Makro.
Fine I used my airtime to call him as he was getting lost as to why I still wonder.
Upon receipt of the goods they were too dusty you wouldn't think they were new.
I wouldn't advise anyone to buy online at Makro their service is disasterous
Helpful (0)
Replies (1)0
Replies (1)Makro's replyOfficial
29 May 2020, 16:12Good day Nomusa,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply29 May 2020, 16:12
Official
Good day Nomusa,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
