NM
Nora M
1 reviews | Active since Dec 2019
20 Feb 2020, 06:49
Bad service
Hi there I have written three reveiws previously regarding the pathetic service I received from Makro online store. A lady by the name of Ashleigh Panay responded twice with the same lame prerecorded line. They have now failed since Nov 2019 to refund me for my complaint (MAK223319). A guy by the name of Zwelakhi Mnugi from the finance department emailed me and promised the refunding would be handled immediastely. This was onJan30 2020. After that there is again happening absolutely ZERO.
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Makro's replyOfficial
20 Feb 2020, 10:51Good day Nora
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that we are tirelessly working around the clock and have been addressing the matter with our finance department to have the refunds completely resolved, please note that communication will be sent promptly directly to you shortly with feedback.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that we are tirelessly working around the clock and have been addressing the matter with our finance department to have the refunds completely resolved, please note that communication will be sent promptly directly to you shortly with feedback.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply20 Feb 2020, 10:51
Official
Good day Nora
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that we are tirelessly working around the clock and have been addressing the matter with our finance department to have the refunds completely resolved, please note that communication will be sent promptly directly to you shortly with feedback.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that we are tirelessly working around the clock and have been addressing the matter with our finance department to have the refunds completely resolved, please note that communication will be sent promptly directly to you shortly with feedback.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team