SD
Samson D
1 reviews | Active since Feb 2015
09 Dec 2021, 00:02
Bad service
On 30/11/2021 purchased a Chichewa Bible at Makro. The status of order no Mak*** is that it has been delivered to me. But no one have been at my place to deliver the parcel. I hold for 10 minutes at customer service line with no help. Went to your self-help automated services it cannot tell me where the courier delivered my order. Wrote an email on your customers support mail, no answer for two days. Can someone tell me where this was delivered. It seems as if Makro online capacity is questionable.
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Replies (2)SD
Samson D's updateReviewer Update
09 Dec 2021, 12:33Today, I decided to phone call centre again, first consultant was useless she just put the phone down. I phoned again Zandile Kubheka was excellent. She apologized for all the hardships. She gave me a courier tracking number and corrected the system display. Zandile keep up the good work there.
SD
Samson D's update09 Dec 2021, 12:33
Reviewer Update
Today, I decided to phone call centre again, first consultant was useless she just put the phone down. I phoned again Zandile Kubheka was excellent. She apologized for all the hardships. She gave me a courier tracking number and corrected the system display. Zandile keep up the good work there.
SD
Samson D's updateReviewer Update
09 Dec 2021, 23:10My parcel was delivered today.
Thank you Makro for following up with the courier.
Thank you Makro for following up with the courier.
SD
Samson D's update09 Dec 2021, 23:10
Reviewer Update
My parcel was delivered today.
Thank you Makro for following up with the courier.
Thank you Makro for following up with the courier.