Bad service ever

I placed an order online for 24 henneken and 24 Bernini blush on the 7th of December 2018 .I asked the call center to be delivered before the 13th they only called me oon the 15th to deliver.I told the courier company that I don't want the order anymore.On the 21 I received a call from the guy by the name of Tebogo he said he is calling from Makro and he want to know why I cancelled the order I told him I don't want the order anymore because it was delayed.He told me he will cancel the order and I will receive my money on the 3rd of January 2019 because of the holidays.On the 3rd I called the call center they told me the order was not cancelled and I spoke to Mapula she promised that she will call the store and arrange a refund today on the 9th of January 2019 I receive a call from the store manager and she is telling me that they only received Bernini blush back not henneken.I want my money back and I want a delivery slip where I signed for that henneken and the call records from the courier company.