BAD SERVICE

I bought a washing machine at Makro StrubensValley on 22 May 2020. A week later the machine was already giving me problems, drum spinning out of control and stops automatically. I reported this to Makro StrubensValley on 30 May 2020 and demanding a full refund, I was told that the manager for the department who needs to approve my request is not on duty and I must come during the week. I went back to shop again on 03 June 2020 and one the employees made a copy of my invoice and said he will give it to the servicing team to send a technician to come check the machine. I received a call from the shop on 04 June 2020 and was advised that they have logged a call for my issue. That was the last time I heard from Makro. IT IS TOTALLY UNACCEPTABLE THAT FIVE DAYS LATER THE MACHINE IS STILL NOT FIXED AND MY LAUNDRY IS PILLING UP. ….I KNOW WANT MAKRO TO COME AND COLLECT THEIR MACHINE AND GIVE ME A FULL REFUND....I DONT WANT IT FIXED NOR CHECKED AS YOU HAVE WASTED MY TIME...COME GET YOUR MACHINE AND GIVE ME MY REFUND!!!!