Bad service

Subject: Urgent Complaint – Order No. MAK*** (Immediate Refund Required)

Dear Makro Customer Service,

I am writing to formally express my deep dissatisfaction with the handling of my order (Order No. MAK***), placed on 2nd February 2025, with an expected delivery date of 10th February 2025. Despite adhering to all required processes, my order remains undelivered, which is both frustrating and unacceptable.

On 13th February 2025, I contacted your customer service department seeking clarity on the matter. Regrettably, the representative who assisted me was not only dismissive but demonstrated a blatant disregard for my concerns. Such a lack of professionalism is shocking from a company of Makro’s stature and calls into question its commitment to customer satisfaction.

This experience has completely eroded my trust in Makro’s service. Given the failure to fulfill my order and the unsatisfactory customer support, I am left with no choice but to demand an immediate and full refund. I expect the refund to be processed within 24 hours of receiving this email. Failure to do so will leave me with no alternative but to take my business elsewhere—where customers are treated with the respect and efficiency they deserve.

I anticipate a prompt resolution and written confirmation of my refund without any further delay.

Sincerely, Rachel Magoro Contact: ***