Bad service

I have here Makro Steuben Valley for an hour without help. I app**** for RCS card, approved and received an email that I can collect at any Makro . I got here was told I must wait for an hour for someone who went out. I asked for a Manager. Nombulelo who also did bother to come and assist me. All they did was to force me to take Makro card and told them I don’t want it because I have already accepted an offer for RCS and I didn’t want another card. I drove for 40 minutes to their since we don’t have Makro closer to were I stay for me to wait for an 1 hour to be assisted. They were people there and the guy and customer service and all refused to call the Manager again. All they cared about was to get people who walked in to open new accounts , they didn’t care about me.