CM
Chris M
1 reviews | Active since Jan 2010
03 Mar 2022, 21:36
Bad Service
Purchase earphones from Makro online. Even phoned their customer care to ensure they were shipping the correct product – after noticing discrepancy on the shipping advise. Was ensured they are sending the correct product. Guess what. They send the wrong product. Was told they will urgently attend to exchange the product. Now they are ignoring my e-mails. First and last experience with Makro Online.
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
04 Mar 2022, 09:39Hi there Chris,
We appreciate that you took the time to get in contact with us and share your experience. We would love the opportunity to contact you and hopefully, turn this around. Please send your details to us on *** so that our customer care team can be in touch.
We look forward to hearing from you.
Warm regards,
Makro
Makro's reply04 Mar 2022, 09:39
Official
Hi there Chris,
We appreciate that you took the time to get in contact with us and share your experience. We would love the opportunity to contact you and hopefully, turn this around. Please send your details to us on *** so that our customer care team can be in touch.
We look forward to hearing from you.
Warm regards,
Makro
CM
Chris M's updateReviewer Update
04 Mar 2022, 12:21 They did phone me. Said they were sorry for the inconvenience and that they will urgently attend to the matter and fix the problem. As I told them – talk is cheap, and the proof is in the pudding. I will give feedback if they were able to back their promise, and capable of giving good customer service. Watch this space.
CM
Chris M's update04 Mar 2022, 12:21
Reviewer Update
They did phone me. Said they were sorry for the inconvenience and that they will urgently attend to the matter and fix the problem. As I told them – talk is cheap, and the proof is in the pudding. I will give feedback if they were able to back their promise, and capable of giving good customer service. Watch this space.
CM
Chris M's updateReviewer Update
05 Mar 2022, 12:59 I can confirm. Makro ‘don’t’ care is about lip service. Not sure what is the purpose of their customer care. They are able to arrange a collection of the wrong product within one day – but try to get them to deliver the correct product at the same time - then the list of excuses start. First, it’s the 3rd party supplier's fault why they can’t exchange the product simultaneously (who appears to be Golan Technologies). Then it was Dawn Couriers that was too busy to deliver the correct product (but not to busy to collect the wrong product). Then it was the weekend’s fault. Next, I’ll be told it’s my fault. Needless to say – from my experience, if you want to do online shopping with great customer service - DO NOT USE MAKRO ONLINE. They might be a bit cheaper but believe me. The frustration is not worth it. I’m now finish dealing with Makro ‘don’t’ care. It’s time to see if the directors and shareholders care.
CM
Chris M's update05 Mar 2022, 12:59
Reviewer Update
I can confirm. Makro ‘don’t’ care is about lip service. Not sure what is the purpose of their customer care. They are able to arrange a collection of the wrong product within one day – but try to get them to deliver the correct product at the same time - then the list of excuses start. First, it’s the 3rd party supplier's fault why they can’t exchange the product simultaneously (who appears to be Golan Technologies). Then it was Dawn Couriers that was too busy to deliver the correct product (but not to busy to collect the wrong product). Then it was the weekend’s fault. Next, I’ll be told it’s my fault. Needless to say – from my experience, if you want to do online shopping with great customer service - DO NOT USE MAKRO ONLINE. They might be a bit cheaper but believe me. The frustration is not worth it. I’m now finish dealing with Makro ‘don’t’ care. It’s time to see if the directors and shareholders care.
CM
Chris M's updateReviewer Update
09 Mar 2022, 00:08Makro came to exchange the product - for exactly the same wrong product. 'Lack of ability' appears to be strong in this one. Now they want me to return the product and wait another week for the right product to be delivered - with one week delivery now becoming 3 weeks. Can't see that happening. I sent an email to the CEO of Massmart. Let's see if he gets back to me - or maybe this is how the company is managed. If so, it will explain why Game is sinking.
CM
Chris M's update09 Mar 2022, 00:08
Reviewer Update
Makro came to exchange the product - for exactly the same wrong product. 'Lack of ability' appears to be strong in this one. Now they want me to return the product and wait another week for the right product to be delivered - with one week delivery now becoming 3 weeks. Can't see that happening. I sent an email to the CEO of Massmart. Let's see if he gets back to me - or maybe this is how the company is managed. If so, it will explain why Game is sinking.