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CB
C B

1 reviews | Active since Oct 2024

01 Oct 2024, 09:18

Bad service e from Makro

During August 2024 my wife bought 2 icecream fridges on line from Makeo. She paid in full for it. The system said delivery will take 21 days. On the 20 September 2024 she followed up as it was not delivered. No reply. She followed up 24 September 2024. No reply. She followed up on the 27 September 2024. No reply. On the 30 September I phone the customer care service and spoke to Asley, she promised to phone back. No reply. On the 1 Oct 2024 I spoke to Ansley again with no reply. All I want is for Makro to deliver the fridges or refund my wife. The reference number we were given is MAK ***.

0
Replies (6)
Makro
Makro's reply01 Oct 2024, 10:51
Official
Good day C Busch, 
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
 
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
 
Please be advised that feedback will be provided.
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
We hope you find the above in order.
 
Kind regards,
Makro Hello PeterTeam

Best regards,

CB
C B's update01 Oct 2024, 13:39
Reviewer Update
It sounds like another excuse as al the 5 previous one,s
Sorry I am not convinced that this natter will be resolved soon
Mr Busch
CB
C B's update02 Oct 2024, 16:40
Reviewer Update
On
CB
C B's update02 Oct 2024, 16:40
Reviewer Update
One day later and still no f
CB
C B's update02 Oct 2024, 16:44
Reviewer Update
One day later and still no reply from Makro. Does it really take that long to make a decision to deliver or refund me
Makro
Makro's reply06 Nov 2024, 15:13
Official
Good day C Busch, our sincerest apologies for the delayed response. We can see that your refund was processed on 2024-10-07, should you require any further assistance please do not hesitate to contact us. 

Best regards,