JS
Janet S

1 reviews | Active since Dec 2013

17 Jul 2017, 15:01

BAD SERVICE! Don't go to Makro Centurion for TV

<p>We Bought a TV on Thursday, When we turn on the tv there are sound but no vision. Today at around +/- 11:00 I went to exchange the tv. The lady at the 'returns' were helpful. She gave me a credit note paper to collect the other tv.</p> <p>When I went to the TV department there were nobody to assist! All the staff were chatting in a bundle. I went to ask for help, the lady was very rude! She didn't want to help! She asked very rude where are your tv licence or Makro card, I tried to explain to her that is was on my Mother's name. She just said: "Go get the Licence and Makro card, I can't help!" And My Mother is in Bronkhorstspruit currently. On Thursday the Sales person toke all the stuff needed, made a copy of the ID (Sales Person: Isaac Madisheng). I asked the lady can't you go in on the invoice number, she just turned her back and walked away.</p> <p>I went to customer care, I explained the situation to them that I will rather support Game or Checkers Home or ANY other place. Somewhere where they treat the customers with respect.</p> <p>VERY BAD SERVICE!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (2)
Makro
Makro's reply17 Jul 2017, 15:59
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Makro
Makro's reply20 Jul 2017, 10:57
Official

thank you for your complaint and apologies for the inconvenient caused I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya