Bad service ,disappointing service at Makro

On the 5th of May 2025 ,I made an order for my ink cartridge that totalled to R1380 ,transaction was made online .Then I received an email confirmation stating that on the 8th of May 2025,I will receive my order .I wanted on the 8th and on the 9th of May I made a call and it was answered by the lady called Mpho who was working on my refund with order no:OD*** .When I called I explained to her my frustration and I asked her to refund my account ,she did so ,during the process ,I asked her that I need a manager or supervisor's email someone to talk to,she said I can only send an email to online support or something but she mentioned something has to do with an email somewhere in makro and not a supervisor or manager's .She then dropped the phone whilst I was talking to her .And what frustrated me is that ,my refund will take 7 days to appear in my account and it means my business cannot continue because I must order my cartridge from another company or outlet .I thought Makro was outstanding shop and better than other retails clearly I was wrong .The service I received was poor ,bad and I didnt even receive a call to explain why my order was not received in time,had I never made a call ,I wouldn't be advised regarding my order.So anyone that is thing to make online transaction or any other shopping in Makro ,just expect bad service from their employees to management .As a result I will forward this message to mystery shoppers as well .