Bad service delivery
I have been thinking allot about this before writing this review. The casier whom assisted us really left a bad impression, at first I through maybe she just made a small mistake but then the attitude I received was really not good. Bought a few products and paid and cashier did not ask me if I would want a plastic bag. After i paid I wanted to take my goods and then saw none was packed, I asked where is the plastic ans she told me she doesn't have, told het that not happy as some of the products I took is oily and to please sort this out. Did not get good service this day.
As an additional note your internal sales promoter are chasing away some customers especially when they try and force you to buy stuff you don't need like vacuum cleaners.
cashier ID 53
Think it will be quite some time before I visit your stores again, maybe not even again.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team