Bad service delivery

I bought a fridge/freezer at Makro online. i am very dissatisfied and disappointed by the service delivery. At first I was told the item wa dispatched to the courier and after phoning again I was told the item is out of stock. After another month almost the item was delivered to the wrong address. (I confirmed the change of address with customer services). The item was so full of scratches we could not accept. No we hear nothing from Makro. I sent an email, but will be phoning them again. Very very disappointing.