ZH
Zenda H
1 reviews | Active since Nov 2019
05 Nov 2019, 21:07
Bad service delivery
Ordered and paid for a fridge on on-line shopping facility after checking that there was stock available. Makro's promise to deliver within 2-5 days became 9 days after having to get really nasty and ugly with poor lady on call centre on day 8, who said that there was no stock. After my rant they suddenly found stock of my item and delivered it on day 9 I felt this was extremely bad service from a reputable company. Absolutely no courtesy reply to my e-mails or phone calls - I will not shop at Makro again.
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Makro's replyOfficial
06 Nov 2019, 10:12Good day Zenda,
Thank you for bringing this matter to our attention and for taking our call.
We really would like to humbly apologize for the customer service you have received regarding your order, it is disappointing to read your experience and we will defiantly use this matter as a yard stick, and advise our contact center management to look into preventative measures for the future.
Thank you again for your feedback and have a lovely day further.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention and for taking our call.
We really would like to humbly apologize for the customer service you have received regarding your order, it is disappointing to read your experience and we will defiantly use this matter as a yard stick, and advise our contact center management to look into preventative measures for the future.
Thank you again for your feedback and have a lovely day further.
Kind Regards,
Makro Hello Peter Team
Makro's reply06 Nov 2019, 10:12
Official
Good day Zenda,
Thank you for bringing this matter to our attention and for taking our call.
We really would like to humbly apologize for the customer service you have received regarding your order, it is disappointing to read your experience and we will defiantly use this matter as a yard stick, and advise our contact center management to look into preventative measures for the future.
Thank you again for your feedback and have a lovely day further.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention and for taking our call.
We really would like to humbly apologize for the customer service you have received regarding your order, it is disappointing to read your experience and we will defiantly use this matter as a yard stick, and advise our contact center management to look into preventative measures for the future.
Thank you again for your feedback and have a lovely day further.
Kind Regards,
Makro Hello Peter Team