Bad Service

I booked my Samsung phone for repairs at Makro Montague Gardens last month the phone was taken to the manufacture for repairs which was returned back to Makro Montague on the 3rd of April, however till to date i have not received the phone. Samsung has called me twice for the review of the phone, to their surprise when I informed them that the phone is still with Makro. I called Makro and I was transferred and kept waiting for 10 minutes on the line without any luck for the answer. Makro's service sucks by day.