1 reviews | Active since Dec 2019
Bad service
A cashier by the name of Sibongile who was working at till 31 treated me so horrible and had a bad attitude. I got to the till and greeted her and she kept quiet after that she proceeded to scan the items I was buying, she scanned half the stuff and stopped to pack. As she was packing she was throwing my items into the trolley. She then continued to scan the rest of the items and didn’t pack the rest. After paying I had to go and unpack all the items she packed because she put fragile items at the bottom and the heavy items on top. I then had to repack all my items with her just watching me with attitude. I went to the manager to complain about the service received and nothing was done about this. To prove what had happened I even asked the manager to check their footage. I’m so disappointed and I will never support Makro ever again as they don’t care about their customers.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that this is certainly not the type of service you can expect from any of our stores and the appalling service received shouldn't be experienced by any of our customers, this matter will be addressed with the relevant parties at the store to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, and we do humbly apologize for the inconveniences caused herein.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that this is certainly not the type of service you can expect from any of our stores and the appalling service received shouldn't be experienced by any of our customers, this matter will be addressed with the relevant parties at the store to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, and we do humbly apologize for the inconveniences caused herein.
Hope the above is in order
Kind Regards
Makro Hellopeter Team