Bad Service

Hello,

First, let me start by saying that I'm extremely upset and disappointed by the lack of communication and bad service from Makro. I bought a fridge on the 28th of Dec 2021 and I was mainly drawn by the free delivery service. Well, according to their SLA online it says delivery was to be made between 2-5 working days and guess what...they over promise but, undeliver. Till this day I have not received my item and at he same time I'm the one who keeps calling the call center. Nobody really bothers to let me know what's going and I'm really suffering without a fridge. I mean...buying ice everyday just to cope and at least try to keep my meat fresh - this turns out to be a nightmare. So, first time using their services and this!? Very dissapointing.