Bad Service

Dear Makro Customer Service Team,

I am writing to express my extreme frustration regarding a significantly delayed online order, Order Number OD***

The scheduled delivery date for this parcel was Monday, December 1, 2025. As of today, Friday, December 5, 2025, the item has still not been delivered.

I have attempted to resolve this issue by contacting both the physical store and your online support channels, but I have only been met with conflicting information and repeated transfers between departments:

The store informs me that they are waiting for the courier to collect the item.

The online/courier tracking indicates that the courier is waiting for the store to hand over the item.

This lack of coordination and clear accountability is incredibly frustrating, especially since the order has already been paid for in full. I am being sent in circles and no one has been able to provide a definitive status or a solution.

I demand an immediate resolution to this situation. Please investigate this matter immediately and ensure that:

The correct department/person takes ownership of this issue.

I receive an accurate, non-conflicting update on the parcel's location (is it at the store or with the courier?).

The item is processed and delivered to me as soon as possible.

Please treat this as a matter of urgency. I expect a reply within [Suggest 12-24 hours] with a clear plan and confirmed delivery timeframe.

Thank you for your prompt attention to this urgent matter.