Bad service

On 26 Feb I purchased a washing machine online and received an email from them the same morning stating that the machine was handed to the courier Value Express. No waybill no was provided but a delivery date of 3 March was provided. On 28 Feb I called Value Express who said they have no such package. Since then I phoned numerous times without and holding on for 45 minutes at a time without feedback. I used their email address of which 2 came back as non existing. Yesterday 3 of March which should have been the delivery date it did not move on their system and their 086 number still have no answer or just went of line as every previous time. All ppromised to call back but no call