AS
Anneke S
1 reviews | Active since Nov 2021
30 Nov 2021, 08:10
Bad service
I am super frustrated with Makro. I bought a hoover handheld vacuum for R1300 for one of my friends who uses it to clean cars and when we used it for the first time the machine made a funny noise and started to heat up. It was returned on the 29th of November and the purchase was made 2 November. In terms of the Consumer Protection Act I am entitled to a refund. They said they first have to send it to the manufacturer and can only refund the money in 21 WORKING DAYS. This is unacceptable. The contract was with Makro. They sold a defective product. We need a new handheld vacuum today not in 21 working days.
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Replies (4)
Makro's replyOfficial
30 Nov 2021, 12:00Good day Anneke,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply30 Nov 2021, 12:00
Official
Good day Anneke,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
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Anneke S's updateReviewer Update
30 Nov 2021, 12:03Thank you
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Anneke S's update30 Nov 2021, 12:03
Reviewer Update
Thank you
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Anneke S's updateReviewer Update
30 Nov 2021, 14:57I just want to add that I have given the money to Ornella Ngalula to buy the vacuum cleaner, since her husband will use it to clean cars to make extra money on the side. I have a copy of the slip and can email it to you if you give me your email address. The unique ref on the slip is: ***11 2021. It is Hoover 15.5V Hand Vacuum Cleaner. I see the slip is dated 4 November 2021. The slip also refers to a 30 day returns policy. His fitness business closes over December and he was hoping that he could make extra money to make up for the income he will lose over December. That is why we cannot wait 21 working days for a new vacuum cleaner. So please can you arrange that they get a refund or that we can exchange it for a different machine...
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Anneke S's update30 Nov 2021, 14:57
Reviewer Update
I just want to add that I have given the money to Ornella Ngalula to buy the vacuum cleaner, since her husband will use it to clean cars to make extra money on the side. I have a copy of the slip and can email it to you if you give me your email address. The unique ref on the slip is: ***11 2021. It is Hoover 15.5V Hand Vacuum Cleaner. I see the slip is dated 4 November 2021. The slip also refers to a 30 day returns policy. His fitness business closes over December and he was hoping that he could make extra money to make up for the income he will lose over December. That is why we cannot wait 21 working days for a new vacuum cleaner. So please can you arrange that they get a refund or that we can exchange it for a different machine...
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Anneke S's updateReviewer Update
30 Nov 2021, 14:58You are welcome to contact me at *** for any further information
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Anneke S's update30 Nov 2021, 14:58
Reviewer Update
You are welcome to contact me at *** for any further information