Bad service by online shopping and call center

I placed an online order with Makro on 26 July 2023, I received a notification that the order had been packed the following day and another saying the order had been handed to the courier. I waited for delivery and nothing, so on the 2nd August 2023 I called the contact center to find out what was happening with the order. The agents were so ***********, I happened to speak to Unakho who had no listening skills, jumped to conclusions about my call, was very rude, and at one point just left me hanging on the line. I think she was hoping I would just hang up. It's the 3rd today and I am still waiting for my order. I honestly feel like the Makro online shopping processes so outdated. I am so over it.