Bad service , bad products and bad customer care

I am very unhappy with the service I have received from Makro .I bought a treadmill online and the treadmill came with a plug that seems to be non South African and after trying to connect it with different plugs in the house I failed to connect it and then I went to the nearest makro to see if they have a plug that will match the treadmill’s plug but I could not find it .In this process I also made several calls to the customer care to get them to connect me to the supplier so that I at least know which plug to buy but your online customer care failed dismally to assist.I eventually got the supplier’s contact details from my nearest makro and when I contacted Fit pulse they said they know nothing about this product and the kind of plug I was describing.Apparently you Makro sells faulty products in the name of reputable brands like fit pulse which I am not happy about.I then logged in my return which is still in process.I am seated here with a product that is not functional and no one is coming to collect it and I can’t move forward in buying a replacement for this item.If been calling the customer care to get assistance but no one has assisted me .I was told the treadmill will be collected but it has been 5 working days of me waiting for them to collect the treadmill and refund me.To be honest saying I am disappointed at Makro would be an understatement.I am beyond disappointed by this service and would give this review a 0 star if I could .Do not buy items at Makro