mO
mmabatho O
1 reviews | Active since Mar 2013
15 Oct 2021, 09:28
BAD SERVICE .BAD PRODUCTS
Bad service and a bad product. I bought a TV stand, called the called center as the wood was finicky and breaking apart ,also the alignment once assembled was not straight. asked for it to be returned the next day i received it. i logged call with customer care the supplier once to assemble and return to me. they still have not fetched it. returned my calls, or refund me.
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Replies (2)
Makro's replyOfficial
15 Oct 2021, 15:05Good day Mmabatho,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers at the store and thereafter relay urgent feedback on the collection and assembling of the TV stand.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers at the store and thereafter relay urgent feedback on the collection and assembling of the TV stand.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply15 Oct 2021, 15:05
Official
Good day Mmabatho,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers at the store and thereafter relay urgent feedback on the collection and assembling of the TV stand.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers at the store and thereafter relay urgent feedback on the collection and assembling of the TV stand.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
mO
mmabatho O's updateReviewer Update
18 Oct 2021, 09:05Its been more than 48 hours still nothing from your side, was this reply just so you can say you have customer services, well you dont! i am still sitting with a faulty thing and no way to get my refund, people buy online from you because of covid but your service is really lacking , takealot would have sent a replacement a long time ago
mO
mmabatho O's update18 Oct 2021, 09:05
Reviewer Update
Its been more than 48 hours still nothing from your side, was this reply just so you can say you have customer services, well you dont! i am still sitting with a faulty thing and no way to get my refund, people buy online from you because of covid but your service is really lacking , takealot would have sent a replacement a long time ago