Bad Service /bad customer experience

I purchased items from Makro at Riversands on 9 March and received the delivery on 12 March. Unfortunately, one of the items—the fridge—arrived damaged.

Immediately after the delivery, I contacted the delivery team to report the damage. However, I was advised to contact Makro directly, which I found unacceptable given that the delivery team was still in the area at the time. In addition, the boxes were wet upon arrival.

I also contacted Makro through the call centre and informed the salesperson about the issue, but to date the matter has not been resolved.

Furthermore, I lodged a formal complaint, but the ticket was closed without any feedback or resolution.

Order number: 0RP40T9326.