Bad service

I feel the way that Makro handles faulty appliances is totally unacceptable and not worth our money, time or even efforts. I bought an appliance and less than a month of having it, it became faulty. Another store would immediately replace it but Makro feels they need to fix it first. This is not value for money spent. Then it takes forever and a day to get the appliances back. This has not happened just once but I'm experiencing this for the second time now and with a different make and brand. So what is the point of having a guarantee on an appliance if it is not applicable? Or is it just a sales strategy?? For the future it is best to buy appliances from places that actually stick to their word.