bad service

Good day I am extremely unhappy and with the service (or the lack thereof) received from Makro Strubensvelli. I went to the store for get Trampolines they didn’t have stock I asked if I can bank money so that in the event that they receive stock I will be one of the people they call to collect no called to advised that no stock has been received. A week later I called the store and was redirected to the call center to find out if Strubenvelli will be receiving stock they advised me to go to store as they were on Strick and nothing was updated on the system, I went to the store to check there was not stock. I asked which stores that stock they advised that Makro Woodemead had stock and was advised that I could use the banked money at a different makro they will need to call that store. I then drove to Woodmead to get my Trampolines however when I was at Woodmead they tried calling Strubensvelli no one picked up the phone I was then advised that I can use my debit card or come back the next day. I asked and what will happen to the money they advised that the money will be refunded to me when I go to Strubensvelli. The next day when I went to Makro all of a sudden it’s a problem for Makro for me to get and was sent from Pillar to Post and eneded up at the managers office which still didn’t help. I CAN NOT submit BANKING DETAILS AND ID COPY I need my refund I am not opening a credit or applying for store credit. Being advised that they need ID number proof of banking details which was not addressed at the time when payment was made