Bad service

I am extremely disappointed with the service I’ve received from Marko regarding a Samsung double door fridge I purchased . I logged a service call on Monday after the fridge completely stopped working. I was told a technician would contact me within 72 hours — that never happened.

I’ve been calling every single day for updates, and instead of getting real assistance, I was pushed around and told a “Defy ambassador” would help me. Why I’m dealing with Defy for a Samsung fridge is beyond me.

I also sent through proof of purchase to Samsung, only to be told they “can’t open a PDF document.” How is that even possible for a major brand?

It’s now been days without a working fridge, with no solution, no technician, and no real help. I’m tired of going back and forth. This is not the service one expects after spending thousands on a trusted brand. Do better, Marko. Do better, Samsung.