Bad Service

I am very disappointed in Makro. I ordered an item online, and I got the wrong order. I immediately sent them an email and contacted the call centre, and I was advised that the matter had been escalated and that I should get feedback and no one got back to me. I called again and I was told that the matter has been re escalated to the manager for urgent attention till today no one has get back to me and its been over a week now. I regret buying from them and I would never ever again and I would make sure that i share this experience with everyone around me and warn them about how Makro treat their customers. I feel like Makro does not care about their customers and service, they only care about the money..