Bad service at Riversands Makro

We purchased a Defy fridge on Tuesday 29 Dec, it was delivered on Wednesday 30 Dec with a huge dent. We phoned the call centre and the store and no one assisted. My husband then went back to Riversands to find assistance, we were then told they could only deliver Monday 4 Jan. Today is 4 Jan and we’re trying to get hold of Riversands Makro in order to find out if the fridge is still coming. And again no one is answering and the useless call centre cannot help with in store purchases. This is pathetic service Makro. Get your act together