Bad service at Makro Wonderboom

Dear Makro Wonderboom i have purchase Hisens 18kg washing machine on 25/05/2020 at your store after i have purchase online then long story sort you didn’t have stock of my online purchase then you told me you only have the hisens for me but i must pay in and exstra R1000 for this washing machine so not to say anything i paid in the exstra money for the washing machine. Today 10/08/2020 my Hisens washing machine just whent up in smoke while we where washing, so i took my washing machine back to Makro Wonderboom at the return departement and the lady said sorry we cant help you go inside the shope and ask inside???? Ok so went inside and the people at the washing dept. told me sorry you must wait 48 ouers some body will phone you? So I requested to speak to manager and after looking around I found n manager he told me that he is the branch manager and what is the problem? So i told him my problems and again he rep**** sorry we cant help you, we must call Hisens ouer self and sombody will come to my house and look what is the problem. This is not good after service for me