NG
Nomakhosazana G

1 reviews | Active since May 2020

22 May 2020, 10:36

Bad service at makro vanderbilpark

Hello i just recently bought a 65 inch samsung flat screen on black friday last year using my makro credit card , i later returned the screen in January because it was too big for my living area , so i returned the tv sealed and they gave me a 55 inch tv screen which obviously costs less than the 65inch , I've been making my monthly payments but it seems as if the price im still paying for is for the 65inch tv makro has refused to help me with my problem with them coz it seems to me im paying the price for the 65 inch tv and not the one im currently using . So i would like to know what should I do to get help regarding my problem

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Replies (1)
Makro
Makro's reply22 May 2020, 14:30
Official
Good day Nomakhosazana,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team