Bad Service at Makro Store (Woodmead)

I bought a Samsung fridge at Makro Woodmead in 2017 and paid R1000 for an extended warranty. My fridge is now not working I contacted Makro and logged a call 3 weeks ago for my fridge to get fixed since I have a warranty till 2023. I was told their turn around time / SLA is 72 hours. I call Makro head office everyday to do a follow up and get transfered from one call centre agent to next. They make all the promises to send a technician to my house to this day am still waiting. I took leave from work on Thursday and Friday waiting for their technician nobody bothered to call me i constantly had to call and make follow ups. Logged a call 20 February 2020, today is the 9th of March 2020 09:12am I still haven't received a call from Makro or their Technicians. I will not be buying any appliances from Makro because you are encouraged to take pay for an extended warranty but when you need it To be fixed its a different story.