BAD SERVICE AT MAKRO SPRINGFIELD

My husband purchased a Canon printer for me on Friday 26th July from Makro Springfield. Tried to install it on Sunday 28 July only to find the printer was faulty. The paper kept jamming. He then returned the printer on Monday 29 July. They checked the printer and confirmed it was faulty and advised my husband it will be taken in for an assessment with the supplier which will take around 10 days. He refused to wait so long as I required it urgently ,they promised him it will take two days .After two days he called and was told they are still awaiting feedback from the supplier .He escalated the matter and spoke to the manager who assured him the issue will be sorted out ASAP. He received a call from them on Wednesday 31 July advising him a bead was found inside the printer which caused the paper jam and the printer has been sorted and Makro will be collecting it from supplier and he will be contacted the next day , however he received no call from Makro. He Called them and was advised printer is still pending collection from supplier and they are not sure when they will collect printer from their supplier. This is very frustrating as the reason why we bought a printer in the first place was because we needed to use it and I use it daily. It’s almost a week now and I still don’t have a printer. I didn't break the printer and I never used this printer even once, why do I have to wait for a faulty printer be repaired. I paid R3000 for the printer. It is so not fair that I bought a brand new printer ,I get home and the printer is not working and we get told that it will be sent to be fixed instead of them trying out a new printer and again get told to wait for 10 days.