Bad Service at Makro Silverlakes

I placed two online orders on the 04/11/19 which were supposed to be delivered on the 11/11/19 as Makro takes delivery takes between 2-5 days (I excluded the weekend), I got confirmation that the order will be delivered on Monday the 11th as expected however I only received 1 order. I followed up on the 11th upon receiving the 1 delivery (follow up call tool almost an hour) and was told that the second delivery will be done on Tuesday the 12th as the was a delay of which no one can explain the reason behind the delay, I requested to change the address as I wouldn't be available to receive the delivery at the actual address as per my order and it was escalated for follow up and change of address . I then received a call on Tuesday morning around 7am from Sifiso at Makro Silverlakes asking if I'm available to receive my delivery and I confirmed my availability and that due to the delay my delivery address has changed and he promised to call me back during the course of the day as he had to find out if it'll be possible to change the address and I informed him that I might not be able to take his call on my cellphone as I'll be at work however gave him my work land line number and until now I'm still awaiting his call. I called the Silverlakes branch around 2pm and the switchboard lady hung up the phone instead of transferring me to the relevant department, I ended up calling the online store where I had to wait for about 30mim as the lady was trying to get to the bottom of the matter. I asked to speak to the supervisor/team leader and was transferred to her successfully and she sincerely apologized and promised to call Makro Silverlakes and get back to me which she did and a few minutes after I saw missed calls from Makro Silverlakes and from an unknown cellphone number, I then tried to call the store and no one picked up. I then called the cellphone number that tried to call me where I spoke to a lady by the name of Itumeleng Mashile, she was impatient, rude and tried to make me feel like I'm to blame for my late delivery. She didn't wanna listen to me, she kept on telling me that they've been trying to call me for over an hour and the driver wants the new address, I told her that I gave Sifiso my work landline aa I'm not always available to take calls on my cellphone then she tells me Sifoso knocked off at 3pm and that she did not find him when she got there. This means Sifiso did not care to call me back with feedback or ask someone to call me as he was knocking off. I gave her my new address for delivery and to my surprise I got a call from Thomas who is the driver asking for the address and said they are still loading my items in the truck which meant when I spoke to Itumeleng they were not ready to leave. I received my goods however I'm very disappointed and upset at the service I got from Makro Silverlakes as both orders were dispatched from them and the fact that none of them saw/noticed their mistake. There was no apology for the delayed order and my time and money that was wasted on phone calls.