Bad service at Makro on defective washing machine

I bought a Samsung 14kg Twin Tub Machine at Makro Cape Gate on the 30/05/2020. I started to experience problems with the spinner. I went to Makro Ottery to enquire if I can exchange the washing machine. I went to returns and I was given a slip which I had to take to a sales person. He informed me that I had to wait for three working days if I am lucky for a Samsung technician to do an assessment on the machine.The sale's person was Wafiek. I am a lady who works 12days straight. I am off duty this coming weekend. We are a family of 6 so what must I do with our laundry, it is winter how am I going to get our washing dry. I wear a uniform to work so if I have to wait for more then 3days only for an assessment when will the machine get fixed. The reason I bought a new machine was because my old machine's spinner was defective. Now I am experiencing the same problem with a new machine which is not even 3months old. I really don't think it's fair very disappointed in Makro never had such challenges with Game they would have exchange the machine immediately.