Bad service at Makro

I bought a Toshiba Microwave at Makro for R2500 in 2022. About a month ago, the magnatron broke and the microvawe didn't heat up anymore. We took the microvawe to Makro to ask how we should proceed to get it checked out. As far as we were told, the magnatron on Toshiba products have a 10year warranty. They just said that they can not help us and wouldn't assist us further due to the fact that we are out of the 2yr warranty. We asked if they can just send it back to Toshiba to be checked and they basically said that it's not their problem. When you spend money at Makro, they offer great service, but as soon as you need assistance or aftercare and customer service, they give you the cold shoulder. Rather support our local outlets. Makro doesn't care or give assistance. And the staff that we talked to in the electronic department was very unfriendly.