Bad service at MAKRO ALBERTON regarding HP OFFICE PRO JET PRINTER

I called makro Alberton on the 4/5/2020 to purchase a printer for my home for whilst I have to work remotely some days and so that I am able to earn an income. I went to the makro stood 2 hours to get in. Bought a HP office jet pro printer for roughly R2300 and a cartridge for a R1000. I work at home 3 days a week and 2 days in the office. I try to print and do the most in the office and at home I do the extreme necessities when comes to printing. I used the scanning function on the 13/05/2020 and had a few pages which it didn’t take first attempt . Tried to scan abt 3 times eventually took. On the 14/05/2020 I had an extremely urgent matter and needed to scan abt 4 pages to my email and the scanner again after 5 attempts did not take the paper at all. The scanned email comes through without the scanner scanning or taking any paper. I immediately called MAKRO ALBERTON and asked to speak to the sales lady that helped me. She was day off. So I spoke with the department manager. He asks me where do I live so that in-house tech can come see it. I tell him Glenvista and all of a sudden he changes his attitude and assistance and says oh sorry his short staffed so his technicians will need me to bring the printer in. So I advised him that I can’t possibly box the 10kg printer, stand for 2 hours at MAKRO Alberton again for his tech to fix it. I want a replacement as a brand new product should not be not working when we haven’t even used the function before. He stated they will look at the issue and if it is irreparable in store only then will they replace. Further back to the moving around with the printer I argue that carrying the printer around to the store could cause damage to the printer that is now opened not boxed. I live 15minutes or less from the store I confirmed to the manager I’m a single mom I don’t have a man to be carrying this printer to my vehicle and again to the store and again from the store to my car to my home . I need to pay someone to assist in this regard if it is a must. The manager was all too willing to send a technician out with a replacement or to fix if I were living in Alberton. How am I now prejudiced because I live in an area Next to Alberton. I need MAKRO ALBERTON to replace the faulty printer and I will not be going into the store for that to happen. They need to deliver the new HP printer and collect their faulty HP printer which is 10kgs. My number ***