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shenaaz C
1 reviews | Active since Oct 2018
30 Dec 2020, 09:31
Bad service at makro
I bought a samsung tizen 55 inch smart tv from makro 2 months ago. Returned it this morning as the screen went black yesterday. Makro refuses to exchange it after testing it this morning. I'm disgusted they telling me they need to send it away. Now I'm without a tv for the next month!!! Really really bad service. Not my fault. Incompetence!!! I will never ever buy an appliance here again. Really bad service.
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Replies (2)
Makro's replyOfficial
30 Dec 2020, 10:51Good day Shenaaz,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply30 Dec 2020, 10:51
Official
Good day Shenaaz,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
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shenaaz C's updateReviewer Update
30 Dec 2020, 11:38Morning thank you it was resolved in store after an argument. Its sorted I got a credit and bought another tv. I'm happy thanks.
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shenaaz C's update30 Dec 2020, 11:38
Reviewer Update
Morning thank you it was resolved in store after an argument. Its sorted I got a credit and bought another tv. I'm happy thanks.