Bad service and wrong specifications

I bought a “heavy duty” ironing board online according to the specifications they supp****, That ironing board was nothing compared to the specification they provided. Worse part it was faulty, the legs were uneven. The very same day of delivery06/02/2024 I complained and they provided a whatsapp line which did not help. 3days(09/02/2024) later i went to makro for a return, they logged a return and it was collected a week later(16/02/2024). There was no communication from collection date17/2/2024 until this morning(23/02/2024)they tell me they will refund the same method i used to pay, which is fine. But now my problem is when I phone their customer care which is the only provided number and they tell me it will take 14 for a refund. I ask them why does it have to take 14days they tell me the supplier will refund me not makro, did i buy from the supplier or makro? I am very disappointed about their service. Very bad communication and customer service.