AL
Ali L

1 reviews | Active since Jun 2022

22 Apr 2026, 08:39

Bad Service and treatment

Makro is refusing to exchange our defective microwave. We are still waiting for feedback since yesterday

0
Replies (34)
Makro
Makro's reply22 Apr 2026, 11:03
Official
Hi Ali Langa, we do apologize for the inconvenience caused. 

Please provide an order number or reference number so that we can assist you.
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Ali L's update22 Apr 2026, 11:19
Reviewer Update
MAK ***
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Ali L's update22 Apr 2026, 11:30
Reviewer Update
They are refusing to collect the defective microwave even though I bought it online. The nearest makro is 160km away from my place. Who is going to bear the cost of the petrol
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Ali L's update22 Apr 2026, 12:26
Reviewer Update
Even now I am still waiting for feedback regarding defective microwave
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Ali L's update26 Apr 2026, 11:06
Reviewer Update
Still no feedback from Makro Customer care.
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Ali L's update26 Apr 2026, 11:07
Reviewer Update
One of the worst online store in South Africa
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Ali L's update27 Apr 2026, 16:51
Reviewer Update
Still waiting for the courier to collect this defective microwave.
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Ali L's update28 Apr 2026, 09:17
Reviewer Update
Good day,

Please notr that the manufacter's warranty is two year. Last week I received a call from Makro saying that they will collect the faulty item. Now you are saying something different. How long should I wait for you guys to sort this out
AL
Ali L's update28 Apr 2026, 11:39
Reviewer Update
So in the mean time what should I do already a week has passed without any feedback and I am struggling because of the faulty microwave
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Ali L's update28 Apr 2026, 12:54
Reviewer Update
since last week i have been struggling with makro about a faulty microwave they keep sending me up and down. when i bought a microwave online they didn't give me these things they are giving me today. i am the one struggling with not having a microwave. makro is one of the shops that i would not recommend for people to buy from i am disappointed with the microwave. it has been 8 days since i reported a faulty microwave but i have not received any help till today
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Ali L's update28 Apr 2026, 13:39
Reviewer Update
It doesnt nake sense to wait more than 7 days for feedback. This matter was reported last week.
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Ali L's update28 Apr 2026, 13:41
Reviewer Update
How long should I wait. Why do I have to suffer for other people's mistakes. I bought this microwave at Makro not defy
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Ali L's update28 Apr 2026, 20:39
Reviewer Update
One of the worst online store in South Africa
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Ali L's update29 Apr 2026, 12:24
Reviewer Update
I am forced to escalate this matter to the national consumer council
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Ali L's update29 Apr 2026, 13:21
Reviewer Update
Since last week you have been saying the same thing over and over. How long should i wait for feedback from them already 3 days has passed
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Ali L's update29 Apr 2026, 13:37
Reviewer Update
You guys are ***********.
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Ali L's update30 Apr 2026, 15:16
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After two weeks still no feedback from Makro and defy.
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Ali L's update04 May 2026, 07:54
Reviewer Update
Still begging Makro and defy for fèedback. 3 weeks without microwave
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Ali L's update04 May 2026, 09:31
Reviewer Update
For almost 3 weeks they are still waiting for feedback from the supplier. In the meantime I shoukd wait for them.
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Ali L's update05 May 2026, 08:00
Reviewer Update
I am also involving social media you guys will receive a backlash. Never in your life buy anything from Makro online. One of the worst online store in South Africa
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Ali L's update06 May 2026, 15:34
Reviewer Update
Srill nothing from better shop and makro
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Ali L's update07 May 2026, 09:21
Reviewer Update
I have been dealing with this matter for the psst 4 weeks without any success. I am not going to waste my time with this issue anymore. I will refer the matter to the National Consumer Council for viollating the Consumer Protection Act
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Ali L's update11 May 2026, 09:47
Reviewer Update
Still no feedback from Makro and defy
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Ali L's update12 May 2026, 08:55
Reviewer Update
Still nothing from Makro. They keep saying they will get back to me
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Ali L's update12 May 2026, 15:21
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NEVER EVER BUY ANYTHING FROM MAKRO ONLINE. THEY ARE NOT RELIABLE. WAITING FOR ALMOST 3 WEEKS FOR FEEDBACK REGARDING MY FAULTY MICROWAVE.
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Ali L's update13 May 2026, 08:39
Reviewer Update
Still without a microwave after 4 weeks. How long should I wait ?
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Ali L's update13 May 2026, 08:44
Reviewer Update
You keep sending ne the same message over and over. I will appreciate it if you can stop lying
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Ali L's update14 May 2026, 15:05
Reviewer Update
How long should i wait
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Ali L's update15 May 2026, 08:06
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A month has passed without getting any assiztance from Makro and defy
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Ali L's update15 May 2026, 08:32
Reviewer Update
Like i said makro is one of the worst online store I have ever come across. Already a month has passed without solving my microwave matter instead they keep sending me the same feedback over and over
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Ali L's update19 May 2026, 09:17
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I am fed up with this back an forth. I will be instructing my attorney to take up legal action against makro. I have been waiting for my microwave for almost a month
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Ali L's update20 May 2026, 21:09
Reviewer Update
How long should I wait for feedback from Makro
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Ali L's update10 Jun 2026, 07:38
Reviewer Update
This matter is not resolved yet . Poor workmanship
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Ali L's update10 Jul 2026, 15:28
Reviewer Update
Still not resolved