Bad service and ******
<p>Good day<br />I arrived at Makro Wonderboom at 7.45. the sales people decided that all the customers should go to the warehouse to get their orders because they did not want to write tickets infront. When I enquired why they do not follow the normal route it was said that this was it. I waited until after 9.30 and still was not assisted because people would come from the back and pushed through the people waiting to assist these customers. (It was like giving preference to another colour). I asked a lady dresses in Samsung jacket how they can let this happend and she rep**** " keep your mouth shut your ****ing white *****" .<br />Eventually I left to go and buy online. <br />How can you treat a customer like that?</p> <p>I went to complaint at Mr van Straten and he did nothing. <br />I am sure this is not Walmart policy to swear at people and when you complained at manager nothing gets done.</p>
We sincerely apologize for your unfortunate experience, and would like to thank you for bringing this matter to our attention.
Makro prides itself with great customer service and staff members dedicated to particular areas to better assist customers. Your reported experience is not the normal practice in our environment. We have clearly articulated policies that adhere to equity, diversity and a non-racial ethos.
We however, understand your dissatisfaction and we are currently investigating what may have occurred. Please rest assured that this matter is of utmost importance to us. In the interim we have also notified all the relevant personnel regarding your experience to raise awareness again and to prevent any recurrence of this nature. It is our goal that every customer leaves Makro delighted with the service they have received.
Regards
Mmule Moropa
We sincerely apologize for your unfortunate experience, and would like to thank you for bringing this matter to our attention.
Makro prides itself with great customer service and staff members dedicated to particular areas to better assist customers. Your reported experience is not the normal practice in our environment. We have clearly articulated policies that adhere to equity, diversity and a non-racial ethos.
We however, understand your dissatisfaction and we are currently investigating what may have occurred. Please rest assured that this matter is of utmost importance to us. In the interim we have also notified all the relevant personnel regarding your experience to raise awareness again and to prevent any recurrence of this nature. It is our goal that every customer leaves Makro delighted with the service they have received.
Regards
Mmule Moropa