Bad service and poor communication

I'm trying to sort out my stokvel account with makro. I have been trying to call and send emails but I'm not getting any response. I lost our card,send email to cancel the card but keep the account active.. The card was stopped not sure if the account is active bcos I tried to do a eft of R50 into the account sometime in January however it's still not showing. When I call makro, I'm transfered all the time to the shop stubensvalley but still they don't answer their phones. I have send numerous email but they don't answer.. Will wanna start depositing the money and we need to be sure if the account is stil active.. Itd already march and no efts are done so far bcos of the non commutation from them can someone call me Lerato ***